Issue/Symptom/Question

AP Checks were created by PENTA but check numbers were not issued. How do I fix this so that check numbers are issues and printed?

Applies To

PENTA for Windows

PENTA Checks Only 

AP Check Processing

Form Information (Finance & Accounting > Setup > Form Information)

Resolution/Fix/Answer

NOTE: This solution only applies to customers that use PENTA Checks, specifically, when you are using blank check stock, and having PENTA print the check/stub on the blank check stock

1. Navigate to the Form Information window (Finance & Accounting > Setup > Form Information), ensure the 'Print AP Checks/DD Advice Notices (Y/N)' and 'Automatically generate check # (Y/N)' fields are set to Y

2. Assuming they were not set to Y, update them to be Y

3. Void the check(s) that had missing check #'s

4. Select Items for Payment and re-generate the checks
 

If you are still having issues please submit a Service Desk ticket and reference this article.