Issue/Symptom/Question

We are getting the below error message when trying to distribute timecards.

Error detected. Please call your Penta account representative.

PRP021 Function verifyAccountingDocumentsBalance()

Unbalanced document found.

Applies To

Penta for Windows

Payroll > Payroll Check Processing > Distribute Timecards OR

Payroll > Centralized Payroll Check Processing > Centralized Timecard Distribution

Resolution/Fix/Answer

Please contact your Penta representative to assist with resolving this error. Please reference this article and provide the User Id of the user receiving the error.