Issue/Symptom/Question

Why can't I find a Customer Location using the Customer Console search? 

Applies To

• Service Management
• PENTA Web > Customer Console
• Customer Search List
• Billing and Accounts Receivable > Customers > Other Customer Attribute > Location Types

Resolution/Fix/Answer

Example:  Searching for Let's Just Wing It in West Allis.  The West Allis location does not show up when I type "Wing It"

Only those customer locations that have been set up with a location type that has been set up as a "work site" location type are shown in the customer/location list. 

To determine this:

• Query your customer in the Customer screen.

• Find the location in question in your locations.
• Look at the location type.

• Open the Location Types window

• Determine if the "Work Site" is checked for the location type associated with the location in question
• If not, should it be?  If not, should the location have a different location type that has "work Site" checked?
• Return to the Customer screen and change the location's type to one that has "Work Site" checked.  Make sure you exit that row for the change to save.

• Re-search in the Customer Console search.  That location should now appear.