Issue/Symptom/Question

We received the below error when attempting to move the FA. 

FA Id XXXX has a pending transfer that must either be completed or removed before that asset can be entered here. Do you wish to see the possible values? 

Applies To

Penta for Windows

Equipment Movement Entry:

Equipment Cost Control > Equipment Charging - Rental Basis > Equipment Transfers - Miscellaneous

Equipment Transfer Entry:

Equipment Cost Control > Equipment Charging - Rental Basis > Equipment Transfer Entry

Equipment Transfer Approval:

Equipment Cost Control > Equipment Charging - Rental Basis > Equipment Transfer Approval

Resolution/Fix/Answer

The error indicates there is already a transfer in process for the fixed asset. Prior to entering a new transfer, the existing transfer must be deleted or processed. To review/approve the transfer the below steps should be completed:

Step 1: The user attempting to transfer the equipment should query for any previously entered equipment transfers via the Equipment Transfers - Miscellaneous window

• If there is a transaction when querying for this asset, either delete or complete the transfer

Step 2: The user attempting to transfer the equipment should query for any previously entered equipment transfers via the Equipment Transfer Entry window

• If the equipment is listed in the In Process tab, the user should either Submit for Approval or delete the entry
• If the equipment is listed in the Pending tab, the user should contact an authorized user to approve or reject the entry via the Equipment Transfer Approval window
• If the equipment is listed in the Rejected tab, the user should either delete the transaction, update any information on the tab and re-submit for approval

If the above steps do not resolve your error, please submit a Service Desk ticket and reference this Article. Please provide the following information in your Service Desk ticket:

• Screenshot of error message
• Window where error ocurred
• Equipment ID being transferred
• User ID 
• Transfer Date