Issue/Symptom/Question

User received an error when attempting to void an EFT payment for a vendor.

Error detected. Please call your Penta account representative. 

Function update_check_document_keywords

AP Check Work SA Num 8029 not found

Applies To

• Void EFT payment
• Accounts Payable (AP) Direct Deposit
• Accounts Payable > Check Processing > Void Direct Deposits

Resolution/Fix/Answer

Please contact your PENTA representative and provide the following information:

• Check form used for the payment
• Invoice number that original payment was made for
• Net payment amount
• User ID who attempted to void the payment
• Date to use for the void