Issue/Symptom/Question

After logging into the PENTA Remote Desktop Server, I am frequently getting the below message:

Reconnecting

The connection has been lost. Attempting to reconnect to your session.

Connection attempt: 1 or 20

Environment

Remote Desktop Connection

Resolution/Fix/Answer

Receiving this error message typically means that you have a weak or spotty internet connection. If you continue experiencing this issue, please contract your IT department.