Issue/Symptom/Question

When trying to load forms on the Penta or Mobile Broker app on my Ipad, the formatting is not showing up correctly. The form looks correct when I access it through an OnBase client on my computer.

An example of the incorrectly formatted form is below.

Open

Applies To

• Mobile Broker app

• Penta ECM app

• Ipad

• Workflow screen in app

Resolution/Fix/Answer

Links within the e-forms need to be updated to HTTPS instead of HTTP so that safari will correctly render them instead of blocking them.

If you experience this problem please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• Environment that you are getting the error in. Example: PROD, TEST or TRAIN