Issue/Symptom/Question

 ICAP is pulling pages apart and not putting things together as it should be.  It completely split apart an AIA document. All of those pages should go together. 

Applies To

OnBase - ICAP

Resolution/Fix/Answer

Though Automatic Separation is turned on by default for the 'AP Invoice ICAP W/Separation' Scan Queue , if there are supporting Document that is emailed along with the invoice, ICAP will have a difficult time determining how to separate those different document types.  As a result, you may have to go back and manually separate the batch.

To manually separate the batch if it is waiting to be indexed or index is in progress do the following:

1. Close out the batch by clicking 'Stop Indexing' and then choose 'Save and Close' if you are currently in Batch Processing indexing your batch
   
   
   If you are not Indexing your batch within Batch Processing right click on your batch and choose 'Delete / Reorder Pages'
   
   
   
2. Within Document Separation you may drag which pages you want for what document.  For instance if Document one contains pages from document two, drag the pages over to document one.
   You may also delete pages by choose 'Delete Mode and then choosing what pages/documents you want to delete
   
   
3. When you are finished choose 'Save and Close All'
   
   
   
4. This will bring you back to Batch Processing where you can right click on the batch and choose 'index' to re-index the batch again.