Issue/Symptom/Question

When a PENTA Web Customer Console user clicked the Edit button for a WO that has a status of Work Complete, the following error message displays:

"The work order has been dispatched to a mobile technician. Changes are not allowed."

Environment

PENTA Web Customer Console

v20.4 or earlier

Resolution/Fix/Answer

This issue is known and the Edit button is no longer available for WO assignments with the status of Work Complete. Instead, there is a Re-Open button in Customer Console for Customer Console versions v20.4.2656.2 or later.

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