Issue/Symptom/Question

How do I see Work Order cost details on expired Maintenance Contracts?

Applies To

Service Management Workbench Panels

PENTA For Windows

Resolution/Fix/Answer

The steps to review this information:

1) Use the Expiring Maintenance Contracts Workbench panel to see 'expired' contracts

2) Use the Maintenance Contract Analysis Workbench panel to select the 'expired' Maintenance Contract

3) Click on the 'Work Order Details' link within the 'Preventative Maintenance Scheduled Work - Cost Summary' block to see the Work Orders that were a part of that Maintenance Contract

4) Click on the link within the 'Actual Total Cost' column to have PENTA take you to the Work Order Transaction Query window and there you can see all the cost details for that Work Order

5) Repeat this process for each Work Order that was a part of the Maintenance Contract

6) Repeat this process for each expired Maintenance Contract