Issue/Symptom/Question

Checks/direct deposits have been processed with an incorrect check date. We need to know whether we need to void the checks and the distribution or if there is a less cumbersome way to correct the file.

Environment

Penta

Void Penta Checks:

Payroll > Void Checks/Direct Deposits > Void Checks or > Direct Deposits Void or Checks With Net Pay = 0

Update Pay Group Check Dates:

Payroll > Setup > Pay Groups, Payroll Classes and Workers Compensation > Pay Groups

Resolution/Fix/Answer

For payroll checks that have already been processed you will need to:

Void Checks/direct deposits keeping the distribution
Submit a Service Desk ticket and reference this Article. Please provide the following information in your Service Desk ticket:
- Check dates of the pay groups that have already gone through a payroll process
- Checks/direct deposits currently in process
Update the pay group check dates for those payroll dates that have not gone through a payroll process

Cause

Wrong check dates were used when setting up the Pay Group's check date.

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