Work Order Revenue Recognition did not calculate Earned Revenue
Issue/Symptom/Question
I ran the Service Work Order Summary Report for our current month-end (March) and Penta did not calculate revenue and there were no costs reflected on the report.
Applies To
Penta for Windows
Service Management Work Order Revenue Recognition
SM: Service Management Reporting Center - Work Order Summary Report
Resolution/Fix/Answer
The report will pull in Cost and Revenue once Penta calculates Revenue Recognition.
Penta will calculate revenue on a Work Order when there are no future-transactions (cost or billing).
Cause
Future-dated cost posted on the work order.