Issue/Symptom/Question

What does the XOi button do?

When does the XOi button display in MFS?

Applies To

Mobile Field Service (MFS) 23.1

Resolution/Fix/Answer

Clicking on the XOi button opens up the XOi Vision app with the XOi job for the Penta WO or Penta Job that the technician has open in MFS.

The XOi button displays in MFS when:

• the XOi configuration value is turned on.
• the technician has a valid XOi user email associated with their user ID.

The XOi button will not display in MFS when:

• the device does not have connectivity, and the XOi job has not been created.
  e.g. if the technician does not have connectivity, and he completes ticketing where the Work Order remains on the device, an XOi job will not be created until the technician regains connectivity and does a 'Get Data'. For more information on how a XOi job is created, refer to XOi Job creation in Mobile Field Service (MFS).
  
  
• the technician does not have valid XOi email set up under their Penta User ID.