Issue/Symptom/Question

After dispatching a few work orders, they are not available to the service technician on the MFS application

Applies To

PENTA for Windows

Mobile Field Service

Resolution/Fix/Answer

1. Ensure the technician is on the most current version of Mobile Field Service

If you are still having issues, please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• Technician User Id
• List of Work Orders not appearing on device
• Any relevant status code information for the work orders in question