Issue/Symptom/Question

A technician submitted his ticket after changing the status of the work order to suspended.  When he opened the app the next day the work order shows in his work history list, but not in his work list to continue working on. 

Applies To

Mobile Field Service (MFS)

Work Order Status is still assigned to the technician, not the back office

Resolution/Fix/Answer

The ticket submission failed because the work performed note exceeded the 2000 character limit. 

If you experience this problem please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• Technician employee ID
• Technician user ID
• Work order ID that is not available in the work list

Cause 

Apple provides a feature called Smart Punctuation that can cause single characters to be converted to multiple characters when the information is submitted to PENTA. 

Have the technician turn off the Smart Punctuation feature.  In Settings > General > Keyboard.

The above issue has been fixed as of MFS 21.1.2