Issue/Symptom/Question

Penta is freezing when trying to pull up purchase order query and scrolling through the line items.

Applies To

Penta for Windows

Purchasing > Inquiries > Purchase Order Query

Purchasing > Purchase Order - Grid Option

Resolution/Fix/Answer

Special character was introduced in the line item Description field which caused Penta to freeze when scrolling through the lines in the inquiry window. Remove and re-type the description to remove the special character. 
 

If you experience this problem and cannot resolve it using the resolution, please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• Purchase Order Number
• Steps taken