Issue/Symptom/Question

User entered a payroll batch and while running gross to net processing, the batch errored with a message saying the withholding for XXX wasn't set up. We are not sure how to proceed... please have someone reach out for guidance.

Applies To

PENTA for Windows

Payroll Gross To Net Processing 

Payroll State Tax Information setup

Resolution/Fix/Answer

• Review the state that is missing the tax setup in the error message. 
• Navigate to Payroll > Setup > Taxes > State Tax Information and add the state that is listed in the error message. 
• Navigate to the Payroll > Payroll Check Processing > Gross to Net Processing OR Payroll > Centralized Payroll Check Processing > Centralized Gross To Net Processing window and pick up the process.

If the above steps do not solve the error, please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• Screenshot of error message
• User ID of the user receiving the error message
• Window where error occurred