Issue/Symptom/Question

My gross to net process is currently stuck.

Error detected. Please call your Penta account representative. 

PRP010-updytd Function update_ytd_chk_earn(). Ytd direct deposit net $$.$$ not equal to check $$ for emp XXXX year YYYY OU XX

Applies To

PENTA for Windows Payroll > Payroll Check Processing > Gross to Net Processing

Resolution/Fix/Answer

Penta is aware of this issue and is working towards a resolution.  If you experience this problem please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• User ID of user receiving the error
• PENTA window where error was received
• Screenshot of error message
• Week ending = MM/DD/YYYY