Issue/Symptom/Question

How to restart stuck image processing in OnBase?

Applies To

OnBase

ICAP

Resolution/Fix/Answer

• From the 'Start' menu open Windows Services and restart the Penta Platform Services.
• To force a restart, stop the HYLAND PROD_H AUTO INDEX & COMMIT & IMAGEPROCESS service and then start it again.  
• By doing so, the 'Awaiting Image Processing' queue (Unity Client > Batch processing) will get cleared.
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