PENTA Learning Center is an evolving tool. Additional content is added as soon as it is available.
Service Level Agreement Business Hour Calendars
Overview:
The Service Level Agreement Business Hour Calendars window allows you to create a business calendar which lists the days and hours of the week a business is open and closed, as well as any other calendar dates for which your customers would like to specify their hours
Benefits:
- Establish the service days/hours agreed upon under the service level agreement
Roles:
- Service Manager
Additional Content
- N/A
Location:
- Service Management > Service Level Agreements > Setup > Service Level Agreement Business Hour Calendars
Video:
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Penta Technologies continuously strives to improve customer content, therefore, information is subject to change at any time.