Overview:

A Service Level Agreement is part of a contract which defines exactly what level of services are provided. The Service Level Agreement Action Codes window defines what a code and description for the service action being agreed to. It also provides an association of any work order status code(s) that correspond to that action.

Benefits:

Establish/assign the service action that is being agreed to under the service level agreement

Roles:

Service Manager

Additional Content

N/A

Location:

Service Management > Service Level Agreements > Setup > Service Level Agreement Action Codes

Video:

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