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Web Dispatch Board - Technician Board Overview

Owned by Kyle Niekamp
Last updated: 06 21, 2022 by Claire Aleman

Overview:

The Technician Board will display all available technicians that have been selected within your Technician Filter. For each technician, the board will display in process work orders, as well as assigned work orders. Using the Dispatch Profile option in the top right hand corner, work orders on the board can appear with different text or background colors. One common example is highlighting emergency priority work orders in a bright red color. If your organization is tracking on call and unavailable time, this information will also be displayed below the technicians name on the board. For more information on the Technician board, check out the below overview video.

Benefits:

  • Ability to see in process vs assigned work orders/jobs/tasks
  • Displays on call, and unavailable technicians
  • Ability to drill down into additional work order information

Roles:

  • Service Dispatcher
  • Service Manager

Additional Content

  • N/A

Location:

  • Service Management > Scheduling > Service Dispatch - Task Based (Web)

Video:

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Penta Technologies continuously strives to improve customer content, therefore, information is subject to change at any time.