Overview:

The Web Dispatch Board offers a full screen grid view that can be configured to display all unassigned work orders, or on hold work orders, within the work order filter that you have selected. Most dispatchers will prefer to have two windows open on two monitors, the Technician Board on one monitor, and the Unassigned/On Hold Grid on the other. The Unassigned/On Hold Grid can be customized, users can hide columns that do not add value, resize columns, reorder/move columns, and perform a click sort on any column in the grid view. Work Orders displayed in the Grid can easily be moved to the technician board for quickly assigning work orders to technicians. For more information on the Unassigned/On Hold Grid, check out the video below.

Benefits:

Full screen grid view displaying unassigned and on hold work orders
Grid can be customized to add/hide columns as well as update the sort order
Utilize check boxes to display OT Approved work orders, OT not approved work orders, or both
Easily drill into additional customer and work order information from the Grid

Roles:

Service Dispatcher
Service Manager

Additional Content

N/A

Location:

Service Management > Scheduling > Service Dispatch - Task Based (Web)

Video:

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