PENTA Learning Center is an evolving tool. Additional content is added as soon as it is available.

Web Dispatch Board - Update Work Order Status

Owned by Kyle Niekamp
Last updated: 06 21, 2022 by Claire Aleman

Overview:

Within the Web Dispatch Board, there are options for viewing/updating the technician status on a work order, as well as viewing/updating the status on the work order, independent of service technicians.  The video below focuses on how to go about updating the work order status, independent of a service technician. One very common example of this is when your company cannot schedule the work until parts are received from a supplier. In this case, it may be helpful to update the work order status to a 'Waiting on Parts' status or possibly just a generic on hold status.

Benefits:

  • Track various work order status codes so dispatchers and service stakeholders know exactly what is going on with each work order when its not assigned to technicians to begin work
  • Toggle work orders between the unassigned list and the on hold list

Roles:

  • Service Dispatcher
  • Service Manager

Additional Content

  • N/A

Location:

  • Service Management > Scheduling > Service Dispatch - Task Based (Web)

Video:

Have feedback? Copy URL for this page and click here: https://www.surveymonkey.com/r/SBZKYY7

Confidential Proprietary Information - For Penta Customer Use Only
Penta Technologies continuously strives to improve customer content, therefore, information is subject to change at any time.