Enter Cash Receipt on Customer Account

Overview:

The Cash Receipt window allows you to apply cash in several different ways:

• Apply a Cash Receipt against specific customer invoice numbers.

• Apply a Cash Receipt as a “miscellaneous sales” transaction, crediting a selected OU and account number (i.e., service charges paid by the customer).

• Apply a Cash Receipt against open an AR invoice “on account,” meaning a credit is posted to the customer AR balance with no reference to an existing customer invoice number (i.e., you are not sure which invoice the customer is paying).

• Apply a Cash Receipt as a credit to job cost, typically a back charge situation.

This video walks you thought the process of recording a cash receipt when the AR invoice doesn't yet exist in the system, or if it is unknown at the time of receipt In this scenario, the cash can be received on the customers account to be offset at a later time when the Invoice # is known or posted. At the completion of this process, PENTA will post a credit AR invoice to the customers account. At a later date/time, when the invoice is posted or known, a second step is needed to record a $0 cash receipt, offsetting the credit on account amount with the correct AR invoice.

Benefits:

• Stay current with deposits, this proceeds feeds into PENTA Bank Reconciliation process
• Post a cash receipt to the customers account without knowing the Invoice # at the time of the receipt

Roles:

• Accounts Receivable Clerk
• Accounts Receivable Manager

Additional Content

• N/A

Location:

• Billing & Accounts Receivable > Cash Receipts > Cash Receipt Entry

Video: