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Open Collection Notes

Owned by Kyle Niekamp
Last updated: 06 23, 2022 by Claire Aleman

Overview:

The Open Collection Notes window allows you to record collection notes against one or more accounts receivable invoices for a customer. Open Collection Notes are typically used to track collection attempts for receiving payment on outstanding/overdue accounts receivable invoices in PENTA. Open Collection Notes often include information including payment status, the customer contact providing the information, communication method, concerns over payment, action codes/types, etc.  Open Collection Notes can be recorded via the Open Collection Notes window or within the Manage Customer Receivables window via the Create New Note button.

Benefits:

  • Ability to document every communication between you and the customer's accounts payable department regarding past due invoices
  • Track note revisions for subsequent follow up calls/emails
  • Print this information on accounts receivable aging reports for others to view the most updated status of every invoice

Roles:

  • Accounts Receivable Clerk

Location:

  • Billing & Accounts Receivable > Manage A/R Status > Open Collection Notes

Video:

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Penta Technologies continuously strives to improve customer content, therefore, information is subject to change at any time.