Overview:
A Service Level Agreement is part of a contract which defines exactly what level of services are provided. The Service Level Agreement Action Codes window defines what a code and description for the service action being agreed to. It also provides an association of any work order status code(s) that correspond to that action.
Benefits:
- Establish/assign the service action that is being agreed to under the service level agreement
Roles:
- Service Manager
Additional Content
- N/A
Location:
- Service Management > Service Level Agreements > Setup > Service Level Agreement Action Codes
Video: