Write-off an AR Invoice

Overview:

The Cash Receipt window allows you to apply cash in several different ways:

• Apply a Cash Receipt against specific customer invoice numbers.

• Apply a Cash Receipt as a “miscellaneous sales” transaction, crediting a selected OU and account number (i.e., service charges paid by the customer).

• Apply a Cash Receipt against open an AR invoice “on account,” meaning a credit is posted to the customer AR balance with no reference to an existing customer invoice number (i.e., you are not sure which invoice the customer is paying).

• Apply a Cash Receipt as a credit to job cost, typically a back charge situation.

This video walks you thought the process of writing off an AR Invoice that will not be collected. This entry can be used to remove the AR Invoice from the aging and debit a bad debt expense account.

Benefits:

• Stay current with deposits, this proceeds feeds into PENTA Bank Reconciliation process
• Quickly write-off payments that will not be received by the customer

Roles:

• Accounts Receivable Clerk
• Accounts Receivable Manager

Additional Content

• N/A

Location:

• Billing & Accounts Receivable > Cash Receipts > Cash Receipt Entry

Video: