Q: Does my company have the option to enable Duo 2FA?
A: Are you a managed service customer? If so, yes! Penta will setup and manage Duo.
If not, you can still use Duo for added security, however Penta will not setup or manage this service. Please contact your Customer Success Representative today to inquire about our hosting options if you would like to be a managed service customer.
Q: Per your partnership announcement email, “You can opt in to use Duo seamlessly for an additional fee and by working with us to set up your account" How much is this fee?
A: The cost will depend on what level of Duo your company selects. We charge list price per user for Duo which can be found here: https://duo.com/editions-and-pricing
Q: Where will I be asked to authenticate?
A: Duo will authenticate when the user remotes in to the server. Customer can select which servers they would like Duo to be enabled. It will not prompt for authentication when logging in to PENTA or any PENTA apps. 2FA will not be used for any of our web, mobile, or other applications.
Q: Will I need to upgrade to a certain version of Penta to allow Duo to be enabled?
A: No, any version of PENTA can be used with Duo since it is a change to the server setup and not any of our software.
Q: Can I select which users get Duo or is it blanket use by my company?
A: Customers can set up which users have Duo. You have 2 options to do this:
1. Set everyone up for Duo and disable the users they don't want to have 2FA.
2. Create a separate non Duo RDS server.
Q: Will PENTA manage Duo or will I have access to manage Duo?
A: You have full access to manage your user counts and setup. Penta will assist in setting up the account and servers but you will have the responsibility to manage your users and settings.
Q: I am ok with all of the above and I am a managed service customer. What are my next steps?
A: Please submit a ticket through the Customer Support Portal and our technical team will get back with you on configuration and a roll out plan.