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Overview:

The Service Level Agreement Business Hour Calendars window allows you to create a business calendar which lists the days and hours of the week a business is open and closed, as well as any other calendar dates for which your customers would like to specify their hours

Benefits:

  • Establish the service days/hours agreed upon under the service level agreement

Roles:

  • Service Manager

Additional Content

  • N/A

Location:

  • Service Management > Service Level Agreements > Setup > Service Level Agreement Business Hour Calendars

Video:

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Penta Technologies continuously strives to improve customer content, therefore, information is subject to change at any time.