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- the device does not have connectivity, and the XOi job has not been created.
e.g. if the technician does not have connectivity, and he completes ticketing where the Work Order remains on the device, an XOi job will not be created until the technician regains connectivity and does a 'Get Data'. For more information on how a XOi job is createscreated, refer to XOi Job creation in Mobile Field Service (MFS). - the technician does not have valid XOi email set up under their Penta User ID.
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