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A: Are you a managed service customer? If so, yes! Penta will setup set up and manage Duo.
If not, you can still use Duo for added security, however, Penta will not setup set up or manage this service. Please contact your Customer Success Representative today to inquire about our hosting options if you would like to be a managed service customer.
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Q: Per your partnership announcement email, “You can opt-in to use Duo seamlessly for an additional fee and by working with us to set up your account" How much is this fee?
A: The cost will depend on what level of Duo your company selects. We charge list price per user for Duo which can be found here: https://duo.com/editions-and-pricing. The number of users you will need to account for is the total number of users accessing your RDS server.
For example, Duo Access is $6 List x Total # of users accessing RDS Server x 12 months = annual Duo cost.
Q: Where will I be asked to authenticate?
A: Duo will authenticate when the user remotes in to into the server. Customer Customers can select which servers they would like Duo to be enabled. It will not prompt for authentication when logging in to PENTA or any PENTA apps. 2FA will not be used for any of our web, mobile, or other applications.
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Q: Can I select which users get Duo or is are it blanket use by my company?
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1. Set everyone up for Duo and disable the users they who don't want to have 2FA.
2. Create a separate non-Duo RDS server.
Q: Will PENTA manage Duo or will I have access to manage Duo?
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A: Please submit a ticket through the Customer Support Portal and our technical team will get back with to you on configuration and a roll out rollout plan.