Issue/Symptom/Question

What are the steps to sign up and sign into the Penta Support Portal?

Applies To

Penta Support Portal: Portal Address

Resolution/Fix/Answer

1. Have a current portal account user submit a request to add you to our Support Portal. 
   1. Please send user's name, role and email address.
2. Penta support adds your email address to our system for access to the portal.
3. You will receive two emails from (1)Penta Customer Support and (2)Jira Service Management.
4. Once you receive both emails, click on the sign-up link within the (1)Penta Customer Support email.
5. Enter the Sign up information.
6. Click Sign up.
   1. If you already have an Atlassian account, sign into the system. If not, set up for an account.
7. Once you’ve signed up/in, click the Help Center link on the top left section of the window.
8. You should now be able to view the specific support items for which you have access.
   1. Access the portal via: Penta Support Portal or Penta Client Resources