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OnBase Configuration > User Groups& Rights > Document Types

Resolution/Fix/Answer

  • Clear the cache in your browser and attempt to generate the report again. 
  • Make sure you have the PM - Activity Log Report Document Type for your Security Group.
  • Next check their OnBase Privileges and make sure the Security Group has all of the boxes checked.
  • If you are still unable to generate the report, please submit a Service Desk ticket and reference this article.  You may require a TEP update which is compatible with OnBase 17 SP1.