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Overview:

Within the Web Dispatch Board, there are options for viewing/updating the technician status on a work order, as well as viewing/updating the status on the work order, independent of service technicians.  The video below focuses on how to go about updating the work order status, independent of a service technician. One very common example of this is when your company cannot schedule the work until parts are received from a supplier. In this case, it may be helpful to update the work order status to a 'Waiting on Parts' status or possibly just a generic on hold status.

Benefits:

  • Track various work order status codes so dispatchers and service stakeholders know exactly what is going on with each work order when its not assigned to technicians to begin work
  • Toggle work orders between the unassigned list and the on hold list

Roles:

  • Service Dispatcher
  • Service Manager

...

  • Service Management > Scheduling > Service Dispatch - Task Based (Web)

Video:

Widget Connector
urlhttps://vimeo.com/manage/videos/367806887/530831c27a