Issue/Symptom/Question

Error received when opening a PENTA window: 

Authorization Failed

Invalid Username/Password message pops up when a PENTA window is openedserver username/password.

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System Error

An internal problem has been detected while executing this menu item. Please contact PENTA customer support immediately and give them this information.

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Applies To

• PENTA for Windows
• System Management > Security > Define Users

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•  Re-enter the Server User Password for the User experiencing the error in the Define Windows screenSystem Management > Security > Define UsersUsers screen
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• User will need to log out and back into PENTA for Windows

If you do not have access to update Users please either contact your internal IT department or log a Service Desk ticket providing the following information:

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department 

Cause 

The user does not have a Server User Id or Server Password on their User Id or the Server User and/or Password is incorrect. 

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