Overview:
The Open Collection Notes window allows you to record collection notes against one, or multiple accounts receivable invoices for a customer. Open Collection Notes are typically used to track collection attempts for receiving payment on outstanding/overdue accounts receivable invoices in PENTA. Open Collection Notes often include information including payment status, the customer contact providing the information, communication method, concerns over payment, action codes/types, etc. Open Collection Notes can be recorded via the Open Collection Notes window, or within the Manage Customer Receivables window via the Create New Note button.
Benefits:
- Ability to document every communication between you and the customer's accounts payable department regarding past due invoices
- Track note revisions for subsequent follow up calls/emails
- Print this information on accounts receivable aging reports for others to view the most updated status of every invoice
Roles:
- Accounts Receivable Clerk
Location:
- Billing & Accounts Receivable > Manage A/R Status > Open Collection Notes
Video: