Issue/Symptom/Question

We have a few users who are not receiving any of the emails to create an account or set a password, what should we do?

Applies To

Employee Portal

System Management > Security > Portal Account Administration

Flag to allow users to create their own accounts is checked in the Portal Configuration window

Resolution/Fix/Answer

1. Go into System Management > Portal Account Administration window and click on the Employee Portal tab

2. Query on the Employee Id to find the User who is having issues. Delete the user out of the window
   

3. Send them the Employee Portal URL (can find this in the Portal Configuration window) and instruct them to click on the create account and give them their Employee Id

4. At that point when they create their account by themselves they will automatically create an entry in the Portal Account Administration window