Issue/Symptom/Question

MFS app crashes when technician selects a word from the predictive text bar

Applies To

Mobile Field Service (MFS) Application

iPad - iOs Predictive Text

Resolution/Fix/Answer

If the technician is typing in a word and they see the iPad complete the word in the predictive text bar, and that word includes special characters, once they click the word the app will crash.  

We recommend all technicians utilizing the MFS application to make the following change on their device.

Go to Settings → General → Keyboard and slide the Predictive option to the Off position.