Issue/Symptom/Question

I need to reverse a credit memo I entered to an AR Invoice - do I need to enter another CM to reverse it?

Applies To

Billings and Accounts Receivable > Credit Memos and Reversals > Reverse an AR Invoice

Resolution/Fix/Answer

Even if the original invoice is a system generated invoice, in order to reverse a credit memo issued against an AR Invoice, you will need to use the Reverse an AR Invoice screen.

To reverse the CM entry:

• Access the Reverse An AR Invoice screen
• Enter No in both questions in the top block of the screen (No to Default Reversal Date and No to Limit to Open Receivables)
• When you click in the lower block, it becomes a Query 
• Enter the Customer number and Invoice number of the original invoice and click on the Query button again 
• Two (or more) entries should appear - the original and the Credit Memo
• Enter a reversal date on the CM record, dated greater than the Distribution Date
• Exit the screen to apply the reversal