Issue/Symptom/Question

I need to reverse a credit memo I entered to an AR Invoice - do I need to enter another CM to reverse it?

Applies To

Billings and Accounts Receivable > Credit Memos and Reversals > Reverse an AR Invoice

Resolution/Fix/Answer

Even if the original invoice is a system generated invoice, in order to reverse a credit memo issued against an AR Invoice, you will need to use the Reverse an AR Invoice screen.

To reverse the CM entry:

Access the Reverse An AR Invoice screen
Enter No in both questions in the top block of the screen (No to Default Reversal Date and No to Limit to Open Receivables)
When you click in the lower block, it becomes a Query
Enter the Customer number and Invoice number of the original invoice and click on the Query button again
Two (or more) entries should appear - the original and the Credit Memo
Enter a reversal date on the CM record, dated greater than the Distribution Date
Exit the screen to apply the reversal

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