Issue/Symptom/Question

I have a salaried employee who received their per period salary multiple times in the same pay period. Why did that happen and how can I fix it?

Applies To

Payroll

   Centralized Payroll Check Processing

      Centralized Gross To Net Processing

   Payroll Check Processing

      Gross To Net Processing

Void Checks/Direct Deposits

   Void Checks

      Direct Deposits Void or Check With Net Pay = 0

Resolution/Fix/Answer

A salaried employee could receive their salary multiple times in a pay period if they have hours worked that were processed in more than one gross-to-net process for that same pay period. PENTA calculates and pays their employee their full salary amount as long as the employee has at least one hour included in each gross-to-net process.

In order to undo one of the duplicate salary payments, please follow these steps: 

1. Void the payroll check/advice notice using one of the following windows:
   1. Void Checks
   2. Direct Deposits Void or Check With Net Pay = 0
      
      
2. Contact your banking institution to place a stop payment on the check or reverse the direct deposit transaction.