Overview:

The Call Priorities window allows you to establish a hierarchy of values that categorize the urgency of incoming calls and the Work Orders associated with them. Examples of priority are high, intermediate, and low—any type of code that identifies a Work Order’s priority.

Benefits:

• Useful for tracking level of importance for each work order

Roles:

• Service Management Setup Manager

Location:

• Service Management > Setup > Call Priorities 

Video:

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