Overview:
Within the Web Dispatch Board, there are options for viewing/updating the technician status on a work order , and viewing/updating the status on a work order, independent of service technicians. The video below focuses on how to go about viewing/updating the technician status on a work order. This is very useful to view when a work order was dispatched to a technician, and can also be used to re-assign work orders to a different technicianstechnician, or perhaps move the work order back to an unassigned status so it can be assigned at a later date.
NOTE: If you are dispatching work orders to a technicians technician using the Mobile Field Service application, dispatched work orders cannot be reassigned by anyone other than the technician. However, other technicians can be dispatched to the same work order.
Benefits:
- Quickly and easily view technician status history on a work order
- Using the various status codes helps dispatchers and service stakeholders know exactly what is going on with each work order
Roles:
- Service Dispatcher
- Service Manager
...